Please do not send the product back to the facilitator. It must be sent to the address mentioned in the label. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please verify that we will mandatorily receive the returned packages. We cannot guarantee that we will receive your returned item.
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
Typically, delivery occurs within 15 working days of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 15 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us.
Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations:
We work with a number of delivery partners including Private and Government Parcel Agencies, Deliver Apps, Courier Services etc. Your order will be delivered to the delivery address provided by you or as office delivery, if you wish for.
We deliver most products India-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. (We are not able to accept orders for international delivery at this time.)
It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
3. Returns Policy
If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, no questions asked. The returned item must be in original condition and in original packaging.
We guarantee to replace, exchange or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.
4. Incorrectly described goods
We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.
5. Goods that cannot be returned
Products that have been used cannot be returned.